Shipping policy
Last updated: March 13, 2025
This Shipping Policy applies to purchases made from Aussiez Goods Hub (ABN: 34684366564) through our online store at https://aussiezgoodshub.com. This policy should be read together with our Terms of Service, Privacy Policy, and Return & Refund Policy.
Aussiez Goods Hub is based in Melbourne, VIC 3131, Australia. We are committed to ensuring that all orders are shipped in a transparent, reliable, and fair manner. This Shipping Policy outlines how orders are dispatched, delivered, and handled, in accordance with the Australian Consumer Law (ACL).
1. Shipping Locations
We currently ship orders within Australia only. All products are dispatched from within Australia and delivered using domestic courier services. International shipping is not available at this time unless explicitly stated on a product page or agreed upon separately.
2. Order Processing & Handling Time
Orders are processed after full payment has been successfully received. Orders are handled within 2–5 business days, Monday to Friday (excluding public holidays). Our daily order cut-off time is 2:00 PM Australian Eastern Standard Time (Melbourne). Orders placed after this time will be processed on the next business day.
While we aim to process orders as efficiently as possible, there may be occasions where additional processing time is required. If an issue arises that affects the processing of your order, we will contact you using the details provided at checkout.
3. Delivery Timeframes
All orders are shipped using Australia Post Regular Parcel or Sendle from Melbourne, VIC 3131.
Transit time is typically 5–7 business days, depending on your location within Australia.
The total estimated delivery timeframe is 7–12 business days (handling + transit combined).
Delivery times are estimates only and may be affected by courier delays, public holidays, peak periods, or factors outside our control.
Please note that delivery timeframes may be affected by factors beyond our control, including courier network delays, public holidays, peak periods, weather conditions, or service disruptions.
4. Shipping Costs
Shipping costs are calculated at checkout based on several factors, including the delivery destination, parcel weight, dimensions, and the shipping service selected.
All applicable shipping charges are clearly displayed before you complete your purchase.
We do not alter shipping costs after checkout unless an order requires customer-requested modifications prior to dispatch.
All applicable shipping charges are displayed before you complete your purchase. Unless otherwise required by law or stated at checkout, shipping fees are non-refundable.
5. Courier Partners
We use trusted courier partners such as Australia Post and Sendle for outbound deliveries. The courier used for your order may depend on the delivery address, parcel size, and service availability.
In some cases, these courier partners may also be used for approved return shipments, either via a prepaid return label or customer-arranged return shipping, as outlined in our Return & Refund Policy.
Tracking information will be provided where available so you can monitor your shipment
6. Tracking Information
Where tracking is available, tracking details will be provided so you can monitor the progress of your shipment. Customers are responsible for ensuring that delivery details provided at checkout are accurate to avoid delays or delivery issues.
We recommend retaining tracking information until your order has been successfully delivered.
7. Delivery Issues & Delays
While we work closely with our courier partners, delivery delays or issues may occur due to circumstances outside our control. These may include courier delays, incorrect or incomplete delivery details, failed delivery attempts, or external disruptions.
For return shipments, the risk of loss or damage may remain with the customer until the returned item is received by us, depending on the shipping method used. We strongly recommend using a tracked shipping service and, where appropriate, insurance for return shipments.
If your order appears delayed or you experience a delivery issue, please contact us so we can assist in liaising with the courier where possible.
8. Contact Information
If you have any questions regarding shipping, delivery, tracking, or dispatch, please contact us using the details below:
Store name: Aussiez Goods Hub
Website: https://aussiezgoodshub.com
ABN: 34684366564
Address: Melbourne VIC 3131, Australia
Phone: +61 405 398 695
Email: helpdesk@aussiezgoodshub.com